What is ISO 10002 Customer Satisfaction. Complaints Handling?
Customers expect more and more from the service you provide. And your competitors are working harder to meet these expectations. You can too with ISO 10002, the international standard for customer satisfaction. It provides you with guidelines for putting in place your own complaints management system – helping you to identify complaints, their cause and how to eliminate them. ISO 10002 will also allow you to identify areas in your business where you can improve and eventually remove the cause of complaints. The standard outlines management controls and processes that help you to handle customer complaints more effectively and efficiently – making sure that more customers are satisfied with the service you provide.
ISO 9001 Quality Management
ISO 9001 is the internationally recognized Quality Management System (QMS) standard that can benefit any size organization. Designed to be a powerful business improvement tool, ISO 9001 Quality Management certification can help you to:
- Continually improve, streamline operations and reduce costs
- Win more business and compete in tenders
- Satisfy more customers
- Be more resilient and build a sustainable business
- Show you have strong corporate governance
- Work effectively with stakeholders and your supply chain